At Zbaan, client satisfaction is our top priority. We strive to deliver high-quality services tailored to your needs. However, we understand there may be circumstances where a refund is necessary. Please review our refund policy below:
Eligibility for Refunds
Refunds will be processed under the following conditions:
1. Service Quality: If the service delivered does not meet the agreed expectations or requirements.
2. Timeframe: Refund requests can be made within 7 days after the service has been fully delivered.
3. Refund Credit: Approved refunds will be credited to the client’s wallet, which can be used for future services.
Refund Process
1. Request Submission: Clients must email us at contact@zbaan.com with the subject line “Refund Request” and include:
• Name and contact details
• Invoice or payment reference number
• Detailed reason for the refund request
2. Review Period: Refund requests will be reviewed within 5 business days of submission.
3. Resolution: Once approved, the refund amount will be credited to the client’s wallet within 7 business days.
Non-Refundable Cases
Refunds will not be provided in the following situations:
1. The service has been delivered as per the agreed terms and scope.
2. Refund requests made after the 7-day window following service delivery.
3. Miscommunication or incomplete information provided by the client during the service process.
Contact Us
For any questions or concerns regarding refunds, please contact us:
• Email: contact@zbaan.com
• Phone: +91 88904 93933